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International Technical Support
This information is for customers who purchased their systems outside of the United States; not including home users in Canada or customers who purchased their systems within the US and are traveling overseas or to US embassies.
Email
Our goal is to provide a response to your email inquiry within 24 business hours. All information you submit is confidential and will be used only to assist with your request.
Email International Technical Support
The direct International technical support email address is:
International.support@mpccorp.com
Email support for NetFrame and Vetix servers:
Server.Support@mpccorp.com
Fax
If you wish to fax us, be sure to include your name, customer number, serial number, detailed information on the type of assistance you require, and a telephone number to ensure we are able to contact you directly.
USA Code + (208) 893-2370
Live Chat
Like our telephone support, live chat with Technical Support representatives is available 24 hours a day, 7 days a week. Please have your customer, serial, or order number available so that our representatives may access your account promptly. We would also appreciate it if you could be near your computer so that we can help troubleshoot any issues you may have encountered.
Connect to live chat
Telephone
Technical Support representatives are available 24 hours a day, 7 days a week. Please have your customer number or serial number available so our representatives may access your account promptly. We would also appreciate it if you could be near your computer so that we can help troubleshoot any issues you may have encountered.
Technical Support: USA Code + (208) 893-3434
International dialing instructions for the Gateway Pro products
AT&T Direct Toll-Free Service is a two-step dialing process:
The international caller first dials the AT&T Direct Access Code for the country from which s/he is calling. For most Access Codes, the caller reaches the following English automated announcement:
"AT&T. Please dial the number you are calling now. (Pause) For Rates, Terms and Conditions, press zero now"
Next, enter the MPC U.S. toll-free number 877-485-1464. (Please note: do NOT dial "1" before dialing 877-485-1464.)
After you have successfuly dialed the AT&T Direct Access Code and the MPC U.S. toll-free number, your call will be routed as follows:
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International Toll-Free
AT&T Operator Services responds: "Thank you for using AT&T" and completes the call to MPC Computers Technical Support.
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Caller-Paid
All U.S. toll-free numbers can be accessed through the AT&T Direct platform on a "caller paid" basis. No special provisioning is required.
If the number is not provisioned as international toll-free and the number is not blocked, you must provide payment information such as a calling card or credit card number. Once payment is verified, AT&T Operator Services responds: "Thank you for using AT&T" and completes the call to MPC Computers Technical Support. The caller is charged for the international call.
Please note that calls to U.S. toll-free numbers can not be completed as collect or person-to-person.
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Country Access Restricted
If the country you are calling from is restricted from placing international calls into the U.S., AT&T Operator Services responds: "I'm sorry, calls to this toll-free number are not allowed from this country."
Please Note: AT&T Direct Toll-Free Service is not available from Canada. For toll-free service from Canada, AT&T customers can simply add Canadian originations via the domestic provisioning process to their U.S. toll-free numbers.
FTP Site
This file library is provided for owners of all MPC, NetFrame, and Zeos systems.
ftp://ftp.mpccorp.com/support
NetFRAME Servers
Owners of NetFRAME NF100, NF200, NF250, NF300, NF400, NF450, NF8400, NF8500, NF9000, and NF9016 servers may obtain support by calling the number below.
USA CODE + (208) 893-1150
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