Customer Service: Government
(State, Local, and Federal) and Education

This information is for government and educational organizations. Our Customer Service representatives are prepared to help with non-technical issues, including:

• Order or billing status
• Shipping information and tracking numbers
• Credits and returns
• Payment methods
• Name and address changes

E-mail
Our goal is to provide a response to your email inquiry within 4 business hours of receipt or less. All information you submit is confidential and will be used only to assist with your request.

•  Email Customer Service

Phone
Our telephone support staff is available between 6am to 5pm (MST) Monday through Friday. Please have your customer, serial or order number ready so that we may access your account promptly.

•  Tollfree: 877-485-1464
•  Direct: (208) 893-3434
•  en Espanol: 877-481-8049

Fax
If you wish to fax us, be sure to include your name, customer or serial number, detailed information on the type of assistance you require, and a telephone number to ensure we are able to contact you directly.

•  Fax number: 888-845-5818
•  International fax numbers: (208) 898-2370