Customer Service: Home Users, Home Office/Small Business

This information is for home users and businesses with up to 499 employees. Our Customer Service representatives are prepared to help with non-technical issues, including:

• Order or billing status
• Shipping status and tracking numbers
• Credit or return information
• Warranty clarification
• Name or address updates

Please select one of the options below to contact us.

E-mail
Our goal is to provide a response to your email inquiry within 24 hours of receipt or less. All information you submit is confidential and will be used only to assist with your request.

•  E-mail Customer Service (non-technical)
•  E-mail Technical Support
•  E-mail Sales Support

Telephone
Our telephone support staff is available between 6am to 5pm (MST) Monday through Friday. Please have your customer, serial or order number ready so that we may access your account promptly.

•  877-485-1464
•  (208) 893-3434 (Outside the US)

Fax
If you wish to fax us, be sure to include your name, customer or serial number, detailed information on the type of assistance you require, and a telephone number to ensure we are able to contact you directly.

•  Fax Number (208) 898-2370