In the PC industry, the vast majority of product returns are a result of poor service as opposed to faulty products. Customers often get so frustrated with poor responsiveness and "the vendor run-around" that they return the product rather than continue to tolerate poor service. MPC tracks its return rates as a key indicator of customers' satisfaction with our service as well as our product quality. MPC's return rates over the last five quarters are shown below:

	Q2 2007	Q3 2007	Q4 2007	Q1 2007	Q2 2008
Return rate of all systems	1.02%	.43%	.22%	.29%	.77%