At MPC Computers, service and support are at the core of the value we deliver to you. Unlike other companies, where service and support are relegated to the role of "back-end fulfillment" and "a cost center", MPC holds up service and support as the most important reason to do business with us.

In a PC Magazine BrandTrack Study, provided by a third party vendor, the study shows that respondents chose MPC as the only PC manufacturer, among thirteen included, that had Service & Support as one of their Top Three Strengths. Alternatively, companies such as Compaq, HP, Dell and Gateway had Service & Support listed as one of their Top Three Challenges.

The PC industry today can be thought of as largely a commodity market. What is not identical, however, is each company's commitment to service and support and its ability to deliver a superior experience to customers.

With this perspective, MPC measures its performance differently than other PC vendors. In addition to focusing on processor GHz, memory MB capacity and hard drive GB storage, we also concentrate on metrics that evaluate our success in meeting your requirements for service and support. This document lays out those metrics, suggesting new criteria around which to compare PC vendors. MPC's position is that service and support is the new differentiator among PC vendors, and that no PC vendor can match our service and support for public sector and mid-market customers.